FAQ (Frequently Asked Questions) ChatBot for Conversation

Authors

  • Sethi F Global Data & Analytics Business Intelligence - Quality & Governance Manager with Schlumberger Oilfield, Texas, Houston

DOI:

https://doi.org/10.26438/ijcse/v8i10.710

Keywords:

ChatBot, Communication, Pattern Matchig, Request, Response, ResponseFAQ

Abstract

ChatBot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in instead of providing direct contact with a live human. However, An FAQ (Frequently Asked Questions) chatBot is a type of internet bot or software application that is beneficial for answering some of the most frequently asked questions your customers may have. FAQ bots help direct customers to the right website pages and provide answers easily any time of the day. In this paper, we present the architecture and prototype of a FAQ chatBot.

References

[1] R. S. Russell, “Language Use, Personality and True Conversational Interfaces”, Project Report of AI and CSUniversity of Edinburgh, Edinburgh, pp.1-80, 2002.

[2] Y. Zhou, X. Ziyu, A. W. Black, A. I. Rudnicky, “ChatBot Evaluation and Database Expansion via Crowdsourcing”, Proc. Of the ChatBot Workshop of LREC, US, pp. 16-19, 2016.

[3] C. R. Anik, C. Jacob, A. Mohanan, “A Survey on Web Based Conversational Bot Design”, JETIR, Vol.3, Issue.10, pp. 96-99, 2016.

[4] J. Jia, “The Study of the Application of a Keywords-based ChatBot System on the Teaching of Foreign Languages”, Report of University of Augsburg, Augsburg, pp.1-36, 2003.

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Published

2020-10-31
CITATION
DOI: 10.26438/ijcse/v8i10.710
Published: 2020-10-31

How to Cite

[1]
F. Sethi, “FAQ (Frequently Asked Questions) ChatBot for Conversation”, Int. J. Comp. Sci. Eng., vol. 8, no. 10, pp. 7–10, Oct. 2020.

Issue

Vol. 8 No. 10 (2020): IJCSE October Edition

Section

Research Article

License

Creative Commons License

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