FAQ Retrieval Using Noisy Queries
Keywords:
Question matching, Question classification, Core NLP, Support vector machines, Unigram matching, Syntactic tree matchingAbstract
In spite of great advances of information retrieval systems and associated natural language processing technologies, domain-specific retrieval systems and retrieval systems used with special types of queries continue to represent a challenge for current technology and to be a topic of active research. The Forum for Information Retrieval Evaluation (FIRE) is a forum for Information Retrieval evaluation that is traditionally mainly focused on Indian languages. India, with its huge population, has a very high rate of using mobile phones, with service costs low enough for even very poor people to use the phones actively. Accordingly, FIRE 2013 included an SMS-based FAQ retrieval task. The goal of this task was to find a question Q* from corpora of FAQs (Frequently Asked Questions) that best answers or matches a given SMS query S.
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